Frequently Asked Questions

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle class. For peak travel seasons (such as Ramadan or Hajj), booking 1-2 weeks in advance is highly recommended.

Yes, reservations can be fully modified or cancelled free of charge up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a partial processing fee.

Yes, we offer flexible hourly charter services starting from a minimum of 4 hours, perfect for business summits, retail shopping, or local sightseeing tours.

Absolutely. All intercity and airport rates are 100% fixed, all-inclusive, and cover VAT, toll charges, airport parking fees, and fuel. There are zero hidden surcharges.

We accept all major international credit/debit cards (Visa, Mastercard, American Express), Apple Pay, local Mada cards, and direct corporate bank transfers.

For premium daily/hourly charters and high-end wedding fleets (like the Mercedes S-Class or Cadillac Escalade), a partial booking deposit is securely processed online to guarantee logistics.

We track all flights in real-time. Your driver will wait at the arrivals terminal with a name sign when your flight lands. If delayed, your driver continues to wait — the first 90 minutes of waiting are free.

There is no need to worry. We offer up to 90 minutes of complimentary waiting time at all Saudi airports for international flights and adjust driver dispatches automatically.

Yes, absolute VIP luggage handling is fully included from the arrivals gate directly to your vehicle's trunk.

Yes, we specialize in high-demand, pre-booked airport transfers between Jeddah Airport (JED) and all Makkah hotels with luxury sedans, SUVs, and multi-passenger vans.

Yes, we offer fully comprehensive Umrah packages covering Jeddah - Makkah - Madinah - Airport routes with customized intermediate stops.

Our drivers are experienced local professionals who know all Haram access points, Meeqat locations, and prayer time schedules. They are trained to support pilgrims throughout the full Umrah journey.

Our meticulously maintained fleet includes Executive Sedans (Toyota Camry), Premium SUVs (GMC Yukon XL), Luxury VIP Sedans (Mercedes S-Class), Luxury SUVs (Cadillac Escalade), VIP Multi-Passenger Vans (Hyundai Staria), and Prestige Coaches.

Yes, 100% of our fleet features multi-zone climate control, high-speed onboard WiFi connectivity, complimentary bottled mineral water, and mobile charging docks.

Yes, infant carriers, child safety seats, and toddler booster seats are available upon request and will be professionally fitted before pickup.

Yes, we offer specialized corporate accounts for companies, diplomatic missions, and hotels, featuring monthly itemized invoicing and dedicated dispatch priority.

Absolutely. Our operations team regularly coordinates luxury convoys for executive forums, state visits, and global conferences in Riyadh and Jeddah.